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GHOST RIDER LEATHER
EXCHANGE POLICY
You can shop with confidence at Ghost Rider Leather. If a product does not fit or is not like you thought it would be, you may exchange it, but please see the conditions below. We strive to satisfy our valued customers. If we make a mistake and send you the wrong size or product, we will make it right. We will pay return shipping if it is our error. For instance, if you order a size medium and we send you a size large, then that is our error. However, if we send you the size you request and it does not fit, that is not our error and the customer will be responsible for shipping both ways. Please see our size chart to help in your choice of the best size for you.
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3 days (from the date you receive shipment) to request an EMA# (Exchange Merchandise Authorization number)
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5 days to ship your order for another size or style after receiving EMA#.
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You must request a Exchange Merchandise Authorization number BEFORE you return an order to us.
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No refunds, we will issue you a Store Credit if you do not want to choose an item to exchange at the present time.
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In the extremely rare event we do decide to issue a refund, it will be minus shipping and minus a 25% restocking fee. This is the only way we can offer these extremely low prices on our quality merchandise. Thank you for understanding.
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All items sent back for exchange must be UNWORN, have all attached tags, packaging, and must be shipped back folded neatly in order to avoid wrinkling. Any items returned worn or damaged will not receive a Store Credit and will be shipped back postage and handling due.
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Shipping for exchanges is the responsibility of the customer. We charge a low flat rate fee for your original order which in many cases is lower than the shipping AND HANDLING charge our supplier charges us. We can absorb that loss but for exchanges, we will have to charge you the full shipping and handling charge which varies per item. Average shipping and handling charge, ground shipping, for larger items like one jacket or chaps is $16.00 and $22.00 for ground shipping for two jackets or chaps, within the 48 USA states. Thank you for your understanding, we are striving to give you the lowest prices possible and keep our prices low for all of our valued customers.
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Please note that products may vary slightly from image shown. We have many different suppliers that we use and we get you the best quality product available at the time you place your order. You will get the best product available at the best price.
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All returns or exchanges must be returned with all tags and packaging.
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All returns or exchanges must be in new, unworn condition.
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Ghost Rider Leather reserves the right to refuse shipment from anyone not requesting an Exchange Merchandise Authorization number.
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In the extremely unlikely event you receive an item that is damaged, you MUST contact us and we will advise you where to return your order to. MOST of our products are shipped factory direct from different suppliers. Do NOT return a defective item to Ghost Rider Leather. If you do, we will have to then pay to ship your item to the supplier, which will come out of any credit or refund due you. Also, if you ship your order directly back to us, you end up paying for return shipping, which is at your expense and NOT refundable. So, please follow the correct procedure and it will work to your advantage. There are NO EXCEPTIONS to this rule. When you order from Ghost Rider Leather, you understand this policy. We will work with you to get any issues resolved, but you MUST follow this policy. If an item is defective, email us at bikerleather@gmail.com with your order number, name, item number and what the issue is and we will respond with the correct address to ship the order back to and any RMA#'s and information you need.
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If you should receive an item that is not the item you ordered, please contact us at bikerleather@gmail.com and tell us your name, order number, what it is you received and any other pertinent information and we will take care of the issue. Do NOT ship the item back to us, as MOST of our products are shipped factory direct from various suppliers. If you ship your order back to us, we will have to then ship it back to our supplier which will cost us money which will in turn be taken out of any credit or refund due you.
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NEVER ever return anything to us without an EMA# or prior authorization from our suppliers with an RMA#, etc. Read our policies above. It is up to everyone to read Return Policies from ANY merchant BEFORE you make a purchase or a return. We have this information posted clearly and this page is accessible from every single page of our website. There are NO EXCEPTIONS to the above policies. The reason is we can only keep our prices as low as we do by following these policies. We cannot afford to absorb shipping costs because a customer sends merchandise to us when they should have sent it to our supplier if they had contacted us first via the email address above and followed these policies. Thank you for understanding.
EXTREMELY IMPORTANT!! Do NOT ship to our Post Office Box UNLESS we instruct you to do so along with your EMA#. We use many different suppliers and manufacturers. If you need to exchange a size you may need to ship it directly to our supplier for the exchange. IF you ship it to us without prior approval, you will be charged an additional shipping fee, as we will have to REship your return to our supplier. WAIT for your EMA email with instructions and the correct address to return your item(s) to.
WARRANTY: There are absolutely no warranty with any products sold on our website nor in our eBay Stores. This is because we are not the manufacturers and in most cases these are shipped either direct from the factory or from one of our suppliers. This is how we can offer a huge variety of products for our very valued customers.
However, if you DO receive an item that is defective, you must contact us within 2 days of receipt of your order with a description of the defect, your name, order number, etc. We will then contact the supplier or manufacturer that shipped your order to you and have them send you a replacement. A replacement will consist of either the exact same item, or one that is very similar (same or higher value than the one you paid for). However, we cannot warranty or guarantee any items that you have been wearing or using and then something happens to it. Our products are very good quality for the low price we charge you and to keep our prices low we cannot place a warranty on any product(s) we sell. This does not mean we are selling inferior quality products, it just means we are a small business and in the extremely rare event you receive an item that is defective, we will replace it with an identical OR very similar item with no problem. Thank you for understanding.
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