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GHOST RIDER LEATHER
EXCHANGE POLICY
You can shop with confidence at Ghost Rider Leather. If a product does not fit or is not like you thought it would be, you may exchange it, but please see the conditions below. We strive to satisfy our valued customers. If we make a mistake and send you the wrong size or product, we will make it right. We will pay return shipping if it is our error. For instance, if you order a size medium and we send you a size large, then that is our error. If you receive the wrong size or item, we will exchange it for the correct item with no extra expense from you. There are no refunds for a mistake on our suppliers part, but we will make it right. If we send you the size you request and it does not fit, that is not our error and the customer will be responsible for shipping both ways. Please see our size chart to help in your choice of the best size for you.
- 3 days (from the date you receive shipment) to request an EMA# (Exchange Merchandise Authorization number) via EMAIL, email us at bikerleather@gmail.com and include in the SUBJECT line your order number and put EMA# Requested. Email EMA# request is required as this gives you and us a record of the date you requested it. Phone calls don't give a record of what was said.
- For Christmas gifts, we may make an exception to #1 above, but you need to contact us within 3 days after Christmas for an EMA#. If the price you paid for your original order has increased or a sale has expired, you will pay the current price at the time you exchange your item(s).
- 3 days to ship your order for another size or style after receiving EMA#.
- Exchanges are not eligible for any coupon codes, promo codes, discounts, etc.
- You must request a Exchange Merchandise Authorization number BEFORE you return an order to us.
- No refunds, we will issue you a Store Credit if you do not want to choose an item to exchange at the present time.
- RESTOCKING FEE: We use many different
manufacturers and suppliers. If you need to do a size exchange for the
same item then there is no Restocking Fee charged by our suppliers.
However, if you send something back and want to exchange it for
something from a different supplier (different brand), then you will be
charged a 20% restocking fee. This is NOT money we are making,
this is what our supplier will charge us for RETURNS to them. If you
exchange for something from the same supplier then NO Restocking Fee is
charged. There are NO EXCEPTIONS
to this rule. We do not like it any more than you do, but this is the
fee that is charged to us and therefore you, the customer making the
return will have to pay this fee.
- In the extremely rare event we
do decide to issue a refund, it will be minus shipping and minus a 25%
restocking fee. This is the only way we can offer these extremely low
prices on our quality merchandise. Thank you for understanding.
- All items sent back for exchange
must be UNWORN, have all attached tags, packaging, and must be shipped
back folded neatly in order to avoid wrinkling. Any items returned worn
or damaged will not receive a Store Credit and will be shipped back
postage and handling due.
- If the item(s) you send back are
of a higher value than what you are exchanging for, you will receive a
STORE CREDIT for the difference. This means the Store Credit will be
the PURCHASE PRICE of the original item(s) you returned (NOT including
shipping) then minus the amount of the exchanged item(s), minus the
Restocking Fee (if applicable) and the shipping and handling to send
out your exchanged merchandise.
- Shipping for
exchanges is the responsibility of the customer. We charge a low flat
rate fee for your original order which in many cases is lower than the
shipping AND HANDLING charge our supplier charges us. We can absorb
that loss but for exchanges, we will have to charge you the full
shipping and handling charge which varies per item. Average
shipping and handling charge, ground shipping, for larger items like
one jacket or chaps is $16.00 and $22.00 for ground shipping for two
jackets or chaps, within the 48 USA states. Thank you for your
understanding, we are striving to give you the lowest prices possible
and keep our prices low for all of our valued customers.
- If you refuse a package from us, please note that UPS or Fedex will charge US an additional shipping charge to send it back to us or our supplier. You, the customer will be responsible for these shipping and handling charges and these charges will be deducted from your Store Credit.
- All returns or exchanges must be returned with all tags and packaging. All returns or exchanges must be in new, unworn condition with all attached tags, boxes, bags, packaging, etc.
- Turnaround time for exchanges vary greatly. Sometimes our suppliers will ship out your exchange within 2-3 days after they receive it and some suppliers deal with exchanges and returns once every two weeks, so it could take 2 weeks before your exchange is shipped back out to you. This is out of our control and depends on how busy our suppliers are.
- Ghost Rider
Leather reserves the right to refuse shipment from anyone not
requesting an Exchange Merchandise Authorization number.
- DEFECTIVE ITEMS: In the extremely unlikely event
you receive an item that is damaged, you MUST contact us and we will
advise you where to return your order to. MOST of our products are
shipped factory direct from different suppliers. Do NOT return a defective item to Ghost Rider Leather.
If you do, we will have to then pay to ship your item to the supplier,
which will come out of any credit or refund due you. Also, if you ship
your order directly back to us, you end up paying for return shipping,
which is at your expense and NOT refundable. So, please follow the
correct procedure and it will work to your advantage. There are NO EXCEPTIONS to
this rule. When you order from Ghost Rider Leather, you understand this
policy. We will work with you to get any issues resolved, but you MUST
follow this policy. If an item is defective, email us at bikerleather@gmail.com with
your order number, name, item number and what the issue is and we will
respond with the correct address to ship the order back to and any
RMA#'s and information you need.
- NO WARRANTY. There is no warranty issued for anything on this website. We are not the manufacturers and therefore cannot warranty any of these products. Once an item is worn or used, it cannot be exchanged. See above, #14 for information should you receive an item that is defective upon receipt.
- If you should receive an item that is not the item you ordered, please contact us at bikerleather@gmail.comand tell us your name, order
number, what it is you received and any other pertinent information and
we will take care of the issue. Do NOT ship the item back to us, as
MOST of our products are shipped factory direct from various suppliers.
If you ship your order back to us, we will have to then ship it back to
our supplier which will cost us money which will in turn be taken out
of any credit or refund due you.
- NEVER ever return anything to us without an EMA# or prior authorization from our suppliers with an RMA#, etc.
Read our policies above. It is up to everyone to read Return Policies
from ANY merchant BEFORE you make a purchase or a return. We have this
information posted clearly and this page is accessible from every
single page of our website. There are NO EXCEPTIONS to the above
policies. The reason is we can only keep our prices as low as we do by
following these policies. We
cannot afford to absorb shipping costs because a customer sends
merchandise to us when they should have sent it to our supplier if they
had contacted us first via the email address above and followed these
policies. Thank you for understanding.
- EXTREMELY IMPORTANT!! Do
NOT ship to our Post Office Box UNLESS we instruct you to do so along
with your EMA#. We use many different suppliers and manufacturers. If
you need to exchange a size you may need to ship it directly to our
supplier for the exchange. IF you ship it to us without prior approval,
you will be charged an additional shipping fee, as we will have to
REship your return to our supplier. WAIT for your EMA email with
instructions and the correct address to return your item(s) to.
- Please note that products may
vary slightly from image shown. We have many different suppliers that
we use and we get you the best quality product available at the time
you place your order. You will get the best product available at the
best price.
- For Information about our SHIPPING TIMES AND RATES, CLICK HERE.
WARRANTY: There are absolutely no warranties with any products sold on our website. This is because we are not the manufacturers and in most cases these are shipped either direct from the factory or from one of our suppliers. This is how we can offer a huge variety of products for our very valued customers.
However, if you DO receive an item that is defective, you must contact us within 2 days of receipt of your order with a description of the defect, your name, order number, etc. We will then contact the supplier or manufacturer that shipped your order to you and have them send you a replacement. A replacement will consist of either the exact same item, or one that is very similar (same or higher value than the one you paid for). However, we cannot warranty or guarantee any items that you have been wearing or using and then something happens to it. Our products are very good quality for the low price we charge you and to keep our prices low we cannot place a warranty on any product(s) we sell. This does not mean we are selling inferior quality products, it just means we are a small business and in the extremely rare event you receive an item that is defective, we will replace it with an identical OR very similar item with no problem. Thank you for understanding.
LAYAWAY TERMS AND CONDITIONS
If you choose the Layaway payment option, layaway payments may only be made via
personal check or money order payments. Credit cards are not an option
in our layaway payments program.
Here is how it works:
1. Choose the item(s) you wish to purchase and put them in your shopping cart as normal.
2. Register, choose your username and password, put in your billing and shipping address and information.
3. When you CHECKOUT, choose your shipping method, then choose your payment method which would be Layaway in this case.
4. Take your TOTAL price (including any shipping, etc.) and divide it into 4 payments.
5. Add the $5.00 Layaway Fee to the first payment. For example if your
total purchase price is $100.00 divided by 4 payments equals $25.00. Add
the $5.00 Layaway Fee and your first payment would be $30.00. That
would leave three payments of $25.0 each.
6. Make your check or money order payable to: Summers Opposite Ent. LLC.
7. Mail your payments to:
SUMMERS OPPOSITE ENT. LLC
GRL LAYAWAY DEPT.
P O BOX 88
YOUNGSTOWN, FL 32466
8. Please include your order number with your payments. If possible,
please print out a copy of your order and mail it along with your
layaway payment.
9. Once all payments have been made, all payments have cleared
successfully, we will ship your order to you. Remember, this is a
LAYAWAY plan, not a credit plan. You do not receive your merchandise
until all payments have been made.
There is a $5.00 Layaway Fee for
processing and handling. Include the $5.00 Layaway Fee with your down
payment. For example, your purchase totals $100.00. This means you will
have 4 payments (25% of your purchase total at each payment). 25% down
is $25.00 plus the Layaway Fee of $5.00 means your first payment is
$30.00 and your next three payments will be $25.00 each for a total of
$105.00. Each payment is due every two weeks.
You will need to put 25% down of your total purchase. Payments will be
due every two weeks. Payments will be 25% of total purchase.
Please make your payments payable to Summers Opposite Ent. LLC.
Send layaway payments to:
SUMMERS OPPOSITE ENTERPRISES, LLC
GRL LAYAWAY DEPT.
P O BOX 88
YOUNGSTOWN, FL 32466
When you choose the Layaway payment option, you understand the following:
There are absolutely NO REFUNDS.
If something happens where you cannot finish making payments, we will
issue you a Store Credit of the total amount you have paid MINUS the
Layaway Fee of $5.00.
Payments must be made every two weeks. If you have a problem with making
your payments on time, please email us at bikerleather@gmail.com and
let us know the issue and we will do our best to help you and give you a
little extra time. This will be on a case by case basis.
You understand that IF the item(s) you place on layaway should (in an
extremely rare event) no longer be available, we will issue you a Store
Credit or substitute a very similar item of greater or equal value.
We are offering this service to you, our valued customers, as a service.
We know that in these tough economic times, that money is tight and you
may need some motorcycle riding apparel or helmets but cannot afford to
pay for them all at once. This is why we are offering you the Layaway
Option.
If you need to do a size exchange after you receive your order, you are responsible for shipping back to us and for shipping the new item(s). This also depends on IF the item is available in the alternate size you need. If not, we will substitute a very similar item of equal or greater value.
At this time, we will only offer layaway payments via personal checks or
money orders. This is because the fees for credit card payments are too
high and too risky.
You further understand that if your personal check is declined by your
bank, that you will pay us $40.00 for EACH declined payment. Please make
sure your checking account has the money available for any checks you
pay us as to avoid the $40.00 Declined Check Fee and the fee your bank
will also charge you. Save all of us the headache and expense by making
sure your account has the money to cover any checks you write. If you
refuse to pay us the $40.00 Declined Check Fee for EACH time your check
is declined, we will turn it over to the State Attorneys Office for
collection. If you are someone who has problems keeping your checking
account balanced, then please send us money order payments instead.
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