Return Policy for Ghost Rider Leather

You can shop with confidence at Ghost Rider Leather. If a product does not fit or is not like you thought it would be, you may exchange it, but please see the conditions below. We strive to satisfy our valued customers. If we make a mistake and send you the wrong size or product, we will make it right. We will pay return shipping if it is our error. For instance, if you order a size medium and we send you a size large, then that is our error. If you receive the wrong size or item, we will exchange it for the correct item with no extra expense from you. There are no refunds for a mistake on our suppliers part, but we will make it right. If we send you the size you request and it does not fit, that is not our error and the customer will be responsible for shipping both ways. Please see our size chart to help in your choice of the best size for you.

3 days (from the date you receive shipment) to request an EMA# (Exchange Merchandise Authorization number)
For Christmas gifts, we may make an exception to #1 above, but you need to contact us within 3 days after Christmas for an EMA#. If the price you paid for your original order has increased or a sale has expired, you will pay the current price at the time you exchange your item(s).
3 days to ship your order for another size or style after receiving EMA#.
Exchanges are not eligible for any coupon codes, promo codes, discounts, etc.
You must request a Exchange Merchandise Authorization number BEFORE you return an order to us.
No refunds, we will issue you a Store Credit if you do not want to choose an item to exchange at the present time.
RESTOCKING FEE: We use many different manufacturers and suppliers. If you need to do a size exchange for the same item then there is no Restocking Fee charged by our suppliers. However, if you send something back and want to exchange it for something from a different supplier (different brand), then you will be charged a 20% restocking fee. This is NOT money we are making, this is what our supplier will charge us for RETURNS to them. If you exchange for something from the same supplier then NO Restocking Fee is charged. There are NO EXCEPTIONS to this rule. We do not like it any more than you do, but this is the fee that is charged to us and therefore you, the customer making the return will have to pay this fee.
In the extremely rare event we do decide to issue a refund, it will be minus shipping and minus a 25% restocking fee. This is the only way we can offer these extremely low prices on our quality merchandise. Thank you for understanding.
All items sent back for exchange must be UNWORN, have all attached tags, packaging, and must be shipped back folded neatly in order to avoid wrinkling. Any items returned worn or damaged will not receive a Store Credit and will be shipped back postage and handling due.
If the item(s) you send back are of a higher value than what you are exchanging for, you will receive a STORE CREDIT for the difference. This means the Store Credit will be the PURCHASE PRICE of the original item(s) you returned (NOT including shipping) then minus the amount of the exchanged item(s), minus the Restocking Fee (if applicable) and the shipping and handling to send out your exchanged merchandise.
Shipping for exchanges is the responsibility of the customer. We charge a low flat rate fee for your original order which in many cases is lower than the shipping AND HANDLING charge our supplier charges us. We can absorb that loss but for exchanges, we will have to charge you the full shipping and handling charge which varies per item. Average shipping and handling charge, ground shipping, for larger items like one jacket or chaps is $16.00 and $22.00 for ground shipping for two jackets or chaps, within the 48 USA states. Thank you for your understanding, we are striving to give you the lowest prices possible and keep our prices low for all of our valued customers.
If you refuse a package from us, please note that UPS or Fedex will charge US an additional shipping charge to send it back to us or our supplier. You, the customer will be responsible for these shipping and handling charges and these charges will be deducted from your Store Credit.
All returns or exchanges must be returned with all tags and packaging. All returns or exchanges must be in new, unworn condition with all attached tags, boxes, bags, packaging, etc.
Turnaround time for exchanges vary greatly. Sometimes our suppliers will ship out your exchange within 2-3 days after they receive it and some suppliers deal with exchanges and returns once every two weeks, so it could take 2 weeks before your exchange is shipped back out to you. This is out of our control and depends on how busy our suppliers are.
Ghost Rider Leather reserves the right to refuse shipment from anyone not requesting an Exchange Merchandise Authorization number.
DEFECTIVE ITEMS: In the extremely unlikely event you receive an item that is damaged, you MUST contact us and we will advise you where to return your order to. MOST of our products are shipped factory direct from different suppliers. Do NOT return a defective item to Ghost Rider Leather. If you do, we will have to then pay to ship your item to the supplier, which will come out of any credit or refund due you. Also, if you ship your order directly back to us, you end up paying for return shipping, which is at your expense and NOT refundable. So, please follow the correct procedure and it will work to your advantage. There are NO EXCEPTIONS to this rule. When you order from Ghost Rider Leather, you understand this policy. We will work with you to get any issues resolved, but you MUST follow this policy. If an item is defective, email us at bikerleather@gmail.com with your order number, name, item number and what the issue is and we will respond with the correct address to ship the order back to and any RMA#'s and information you need.
NO WARRANTY. There is no warranty issued for anything on this website. We are not the manufacturers and therefore cannot warranty any of these products. Once an item is worn or used, it cannot be exchanged. See above, #14 for information should you receive an item that is defective upon receipt.
If you should receive an item that is not the item you ordered, please contact us at bikerleather@gmail.comand tell us your name, order number, what it is you received and any other pertinent information and we will take care of the issue. Do NOT ship the item back to us, as MOST of our products are shipped factory direct from various suppliers. If you ship your order back to us, we will have to then ship it back to our supplier which will cost us money which will in turn be taken out of any credit or refund due you.
NEVER ever return anything to us without an EMA# or prior authorization from our suppliers with an RMA#, etc. Read our policies above. It is up to everyone to read Return Policies from ANY merchant BEFORE you make a purchase or a return. We have this information posted clearly and this page is accessible from every single page of our website. There are NO EXCEPTIONS to the above policies. The reason is we can only keep our prices as low as we do by following these policies. We cannot afford to absorb shipping costs because a customer sends merchandise to us when they should have sent it to our supplier if they had contacted us first via the email address above and followed these policies. Thank you for understanding.
EXTREMELY IMPORTANT!! Do NOT ship to our Post Office Box UNLESS we instruct you to do so along with your EMA#. We use many different suppliers and manufacturers. If you need to exchange a size you may need to ship it directly to our supplier for the exchange. IF you ship it to us without prior approval, you will be charged an additional shipping fee, as we will have to REship your return to our supplier. WAIT for your EMA email with instructions and the correct address to return your item(s) to.
Please note that products may vary slightly from image shown. We have many different suppliers that we use and we get you the best quality product available at the time you place your order. You will get the best product available at the best price.
For Information about our SHIPPING TIMES AND RATES, CLICK HERE.