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SHIPPING INFORMATION
SHIPPERS WE USE:
SHIPPING TIMES:
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Normally 1-3 BUSINESS days to process order BEFORE shipment.
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Many of our items are shipped by various suppliers and manufacturers, so the shipping times may vary.
HOLIDAY SHIPPING:
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September through December are VERY busy times for us and our suppliers.
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Expect delays, so order early and use EXPEDITED shipping if your order is urgent.
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MOST orders during these holidays will ship out in 2-8 BUSINESS days, but most of the time it is closer to 2-3 days.
EXPEDITED SHIPPING:
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UPS 3 Day Select takes 3 BUSINESS days AFTER order is processed. Expedited orders take priority over GROUND shipments, however, orders take 1-3 BUSINESS days to process, then your order will be shipped out by the expedited shipping method you chose.
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UPS 2nd Day Air takes 2 BUSINESS days AFTER order is processed.
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UPS Next Day Air takes 1 BUSINESS day AFTER order is processed.
SADDLEBAGS AND LARGE SISSYBAR BAGS:
Saddlebags and Large Sissybar Bags are shipped out in large boxes. Therefore they cost more to ship than other products. You MUST choose the appropriate SADDLEBAGS shipping method for your country or state. If you do not, it will delay shipment of your order until you pay for the correct shipping method.
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48 USA STATES: YOU MUST CHOOSE THE "SADDLEBAGS 48 USA STATES" SHIPPING METHOD. THESE COME IN LARGE BOXES AND SHIPPING IS MORE EXPENSIVE. IF YOU DO NOT CHOOSE THE PROPER SHIPPING METHOD WHEN YOU ORDER SADDLEBAGS OR LARGE SISSYBAR BAGS, IT WILL DELAY YOUR ORDER. YOUR ORDER WILL NOT BE SHIPPED UNLESS YOU PAY FOR THE APPROPRIATE SHIPPING METHOD.
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ALASKA, HAWAII, AND PUERTO RICO: YOU MUST CHOOSE THE "SADDLEBAGS AK HI PR" SHIPPING METHOD. SEE ABOVE FOR REASONS WHY.
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CANADA: YOU MUST CHOOSE THE "SADDLEBAGS CANADA" SHIPPING METHOD, SEE ABOVE FOR REASONS WHY.
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INTERNATIONAL (OUTSIDE OF USA AND CANADA): YOU MUST CHOOSE THE "SADDLEBAGS INTERNATIONAL" SHIPPING METHOD. SEE ABOVE FOR REASONS WHY.
INTERNATIONAL ORDERS:
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MOST orders to Canada are shipped via UPS.
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International orders OUTSIDE of the USA and Canada are shipped via USPS Express Mail International. We no longer ship via Airmail Parcel Post as there is no tracking number for that service and too many orders got "misplaced". Express Mail International gives us a tracking number and so far we have not had any orders come up missing. The tracking number protects BOTH us and our valued customers.
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International orders, allow extra time! Many of our suppliers do not ship internationally, so they must first ship to OUR offices, then we will ship via the USPS Express Mail International.
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Customs and/or Duties Taxes may or may not be charged when you import items into your country. We have no way to know when or even if your country will impose a duties or customs tax for items that you purchase from outside of your country. If you are charged a duties tax, it is your responsibility to pay it. We do not receive any of this money, it goes to YOUR government. If you decide that you do not want your order because you do not want to pay this customs or duties tax, the customs agency may or may not return your order to us. If they return it to us, the shipper will DOUBLE charge us the shipping fee because they have to send it back to us. YOU WILL NOT BE REFUNDED AND MAY OWE US MONEY DEPENDING ON HOW MUCH THE SHIPPING IS VERSUS THE ITEM YOU PURCHASED. If your Customs Agency does NOT send your order back to us, then you also WILL NOT RECEIVE A REFUND because we will not get our merchandise back.
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It is up to you, the consumer, to find out the customs and duties fees for your country before you make a purchase. It will be a costly mistake if you then decide you do not want to pay it. Again, you will NOT receive any refunds just because you decide you do not want to pay the customs or duties taxes. We paid for your merchandise, we paid for shipping and handling, and it took our time to process, package, and ship your order. If you don't want it, then you will not get a refund, there are NO EXCEPTIONS to this rule.
BACKORDERS:
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Sometimes, our suppliers or we run out of stock of an item that may be extremely popular or on sale.
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If this happens, we will notify you as soon as possible, and you may choose to exchange the item or wait on the backorder list. IF the item(s) are not due back in within 45 days, we will issue you a FULL REFUND. When you order from our website, you understand this.
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